WELCOME

Hi there, I’m Lily -
a product designer.

I’m highly collaborative and customer-service driven. As a designer and problem solver, my design process is based on empathy, multi-disciplinary collaboration, and communication. Currently, I work at Netflix as a Product Designer. Previously at Scribd, Placements.io, and Nike.

A/B Testing, COntent Strategy, Product Design

Homepage Experience.

Designed the current home page experience for a reading subscription service, Scribd. The goal of the project was to increase retention & reading engagement by giving customers more control to indicate what kind of format (books, audiobooks, magazines, or documents) on their homepage. Find out more.

Branding, visual design, design systems

Rebranding Scribd.

Product design lead for the visual identity for the rebrand including -- the color palette, typography, and iconography. Worked with iOS, Android & web teams to apply the rebrand across all of product. With the rebrand, worked with front-end teams to create an initial component system across platforms for a design system. Find out more.

USER RESEARCH, DESIGN STRATEGY

Reducing Churn.

Design lead for a generative research study for an effort to reduce churn: to learn about the churning audience and their perception of the Scribd product offering. Strategized action items from the research and was the product design lead defining strategy & designing subsequent projects.

DESIGN STRATEGY

Top Charts.

Design lead for top charts, a new area of the reading app Scribd where customers can consistently find bestseller books and audiobooks, focusing on improving engagement and retention.